FAQ

Frequently Asked Questions – CONCARDE OÜ

We want your shopping experience to feel as smooth and refreshing as a day by the sea. Here are answers to some of the most common questions.

1. Orders & Payments

Q: What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Shopify Payments.

Q: Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll be happy to help. Please contact us as soon as possible at legal@concardeou.shop.

2. Shipping

Q: Do you offer free shipping?

  • Estonia: Always free.

  • EU: €5 flat fee, free for orders above €35.

  • International: €17 flat fee, free for orders above €65.

Q: How long does delivery take?

  • Estonia: 2–4 business days

  • EU: 5–9 business days

  • International: 10–20 business days (depending on location & customs)

Q: Will I get a tracking number?
Yes! Every order includes a tracking link so you can follow your parcel.

3. Returns & Refunds

Q: What is your return policy?
We offer 30-day free returns for unused, unwashed items in their original packaging.

Q: How do I start a return?
Simply email us at legal@concardeou.shop with your order details, and we’ll provide return instructions.

Q: When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your return.

4. Products & Care

Q: What are your towels and textiles made of?
We carefully select high-quality fabrics that combine softness, durability, and versatility.

Q: How should I care for my CONCARDE textile?
Most items can be machine washed at low temperatures. We recommend air-drying to preserve softness and longevity.

Q: Are your products eco-friendly?
We focus on durable, reusable textiles designed to last season after season, helping reduce waste.

5. Other Questions

Q: Do you offer gift options?
Yes! Our textiles make beautiful gifts. Contact us if you’d like special wrapping.

Q: How can I contact you?
📧 Email: legal@concardeou.shop
📞 Phone: +33 684116038

✨ Still wondering about something? Don’t hesitate to reach out — we’re always happy to help, because every question matters.